Process emails based on priority, not top to bottom
Emails are sorted based on the time received, not on urgency. If you work through email top-to-bottom, you might not have time to see email #25 that is super-urgent AND important. For this reason, you want to process emails first (without working on emails from top to bottom).
- Skim all emails
- Decide on the most important email
- Work on that email first
- Repeat and work on next most important email
The goal is to go over emails as quickly as possible, to catch important AND urgent emails. You want to assess all emails to prioritise them first and only then start working on the tasks inside emails.
After you’ve processed all emails, you know which has the highest priority. Although an empty inbox “inbox zero” feels great, it’s not a goal in itself.
The goal is to get grips on the priority of emails and respond to the most important email first. Here’s how to do that.